Buy With Confidence

Buy With Confidence

At Wedstones want you to be completely satisfied with your jewellery. If for any reason you are not 100% satisfied with your purchase, we offer a 14-day returns policy where you are entitled to a full refund or exchange. To qualify for a refund or exchange, returned items must be in a new, unused condition. All returns must include the original receipt, original diamond certificate and all original packaging. Returned items are subject to testing and approval by our quality control team. Bespoke jewellery and engraved jewellery are excluded from our returns policy.

Should you require an exchange or refund, please contact or customer service department via email info@wedstones.co.uk or phone 01386 641952.

Wedstones are delighted to offer a lifetime upgrade option. Any piece of diamond jewellery purchased from Wedstones can be exchanged for up to 100% credit (excluding VAT) if you decide to purchase a replacement item of at least twice the original purchase price. The diamond jewellery which is being upgraded must be in its original condition, with the original proof of purchase and have the original diamond certification report.

Our jewellery is made from the highest quality materials and to the highest possible standard. Every piece is checked by our quality control department before leaving our premises. We are so confident of our high quality and workmanship that we are pleased to offer a lifetime warranty on all our jewellery.  This covers manufacturing defaults. Wear and tear is not covered although we are happy to provide you with a free quote for your wear and tear repair if required.

At Wedstones we understand that sometimes our finger size may change slightly. Due to this we are pleased to offer one, free of charge, resize within the first 6 months of your purchase. It may not be possible to resize some rings, for example – diamond rings with diamonds all the way round, please contact our customer service department to discuss alternative options.

We offer free delivery on all Wedstones orders. Be assured that your jewellery will be securely packaged and fully insured by Wedstones during transit. The outer packaging will be discrete but where possible we will personally hand deliver your jewellery.

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