Please be assured that all orders are sent securely packaged and fully insured during transit against loss, damage, or theft. The outer packaging will have no reference to Wedstones or to the contents of the parcel.
As our diamond jewellery is made to your requirements, we plan to deliver in approximately 20 working days from the date of when your order is placed.
As a further guide please see our estimated delivery times below.
|Custom Made Engagement, Wedding or Eternity Rings||20 Working Days|
|Fine Jewellery||20 Working Days|
|Bespoke Designs||20 – 25 Working Days|
|In Stock Items||1 – 4 Working Days|
At Wedstones our customer’s needs always come first. If you require your order by a specific date, please contact us and we are will do our best to accommodate your request.
Once your item has been dispatched, you should expect delivery before 13:00 on the next working day. We dispatch items daily Monday to Friday, your parcel will be sent fully insured by Wedstones. For security purposes, when your item is delivered you will be asked to sign a ‘Proof of Delivery’. It is of vital importance that the delivery address you provide is secure and that you or someone you trust is available at the address to sign for the parcel in your absence. If someone other than you or your authorised representative signs for the delivery at the address you have given us Wedstones cannot be held responsible.
In the unlikely event that your order is delayed for any reason, we will contact you immediately via telephone or email. Due to security reasons, without your prior permission it is unlikely that we will leave you a message if you are unavailable.